Shop Policy

PRE-LOVED CLOTHING QUALITY 

All clothing is used, unless otherwise noted. Some of our inventory is 100+ years old and age-related wear is inevitable despite careful preservation. Any issues or damages will be noted in the product’s description however, it is possible there are issues which we may overlook. We apologize for this. Each item’s condition will be rated on a scale of 1-5 (please remember this rating is subjective). Photos enable zoom, please review images and descriptions carefully. Full Circle Vintage considers all clothing gender-neutral and for this reason we will not categorize or label any item as either men’s or women’s. However, all questions about individual products are welcome, please don’t hesitate to reach out we are happy to help!

CLEANING + ALTERATIONS 

All items are steamed/washed or both. Some items which cannot be either steamed or washed are sprayed with a non-toxic fabric disinfectant. Certain items require mending, altering or re-working. Any alteration that we are aware of will be noted in the description. Some alterations have happened before acquisition, and we may overlook these changes, for the most part issues + fixes will be noted in our description.

SHIPPING

We require a minimum order amount of $40 to qualify for shipping. This is due to the high cost of shipping from Canada. As a small business, it is not feasible for us to ship orders less than this minimum amount.  Qualifying orders are shipped through Canada Post as a Regular Parcel ^TM and will contain a tracking number. If you require express shipping please contact us. If there are any issues or delays with your order,  we will contact you. Please don’t hesitate to reach out if you have any questions about this policy.

PROCESSING TIME

After payment is cleared, your purchase will begin preparation before delivery/shipment. Items are cleaned, packaged, and handled with care. Typical turnaround before your purchase is sent to the post office will be within 1-2 days. If there are any issues or delays with your order, we will contact you.

CURBSIDE PICKUP

All items are available for curbside pickup at our shop located at 1334 Wyandotte Street East in Windsor, Ontario. Please choose a pick-up date and time before checking out. Choosing “local pickup” at the checkout enables an automatic 15 percent discount. Typical turnaround before your purchase is ready for pick up is 1-2 days. If there are any issues or delays with your order, pick up date or time, we will contact you.

DELIVERY

All items are available for delivery for no additional charge if address is located within the City of Windsor.  Typical turnaround before your purchase is ready for delivery is 1-2 days Please choose a delivery date and time before checking out. If there are any issues or delays with your order, delivery date or time, we will contact you. 

RETURN POLICY

Please shop carefully and ask questions prior to purchasing as all sales are considered final. However, we are flexible and exceptions to this rule apply dependent on an individual’s case. If you absolutely require a refund send us a note, the most we can offer is an in-store credit or coupon code. You will be required to return the item (see below).

RETURN SHIPPING

Buyer is responsible for shipping costs to return their purchase. Shipping costs are non-refundable. Please include tracking information / insurance to guarantee that we will receive your returned item.

CANCELLED ORDERS

Did you accidentally make a purchase? Please contact us within 24hrs to cancel this order. If you fail to contact us right away, the order may get shipped.

GIFT CERTIFICATES

Have a physical gift card that you’d like to use online? Send us a note and we will give you a code to use. All expiry dates on GCs apply.

PRIVACY POLICY

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for  7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details